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Virtual Counselling

We Offer Virtual Care

FSYR has partnered with OnCall Health, a Canadian company, to offer clients a secure and convenient virtual counselling platform. You can access our services from the comfort of your own home or office, via telephone or most computer or mobile devices with a stable internet connection.

How Does it Work?

Virtual counselling works like traditional counselling except instead of having to come into an office for an appointment, the counselling session is done virtually via a video or phone call.  Our qualified counsellors have been trained to provide virtual counselling services, which has been shown to be as effective as face to face counselling.

Why Choose Virtual Counselling?

  • Connect from anywhere with an internet connection
  • Schedule your day with more flexibility
  • Eliminate associated costs of transportation, parking, missing work or after school activities and finding childcare
  • Great for people who prefer to use personal devices to communicate and find regular office visits challenging due to illness, weather, distance or inconvenience

Is it Safe and Secure?

FSYR and OnCall Health are committed to maintaining complete privacy.

  • Video consultations are encrypted and the content of the video is never recorded or stored anywhere.
  • Minimal personal information is required to use the system (only name and email). This data is completely private between FSYR and their clients.
  • OnCall Health complies with the Personal Health Information Protection Act (PHIPA), The Personal Information Protection and Electronic Documents Act (PIPEDA) and all equivalent personal health information protection legislation in Canada.
  • OnCall Health servers are privately hosted and located in Canada, with the Amazon secure cloud.
  • Fee payments are collected and processed through the platform via PCI-compliant Stripe.
  • All personal information is deleted and no longer stored on the OnCall Health system.
  • The technology is regularly audited by a third party to ensure privacy obligations are always being met.

Get Started!

To access our services, please visit our Get Started section. We’re here to help!