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Client satisfaction rating for counselling at FSYR runs consistently over 90%.

Online, Phone & Video Counselling

Online Counselling is a method of counselling that research has shown to be highly effective. It works like traditional counselling except instead of having to come into an office for an appointment, the counselling session is done via secure emails, phone, or a video call. 

Qualified FSYR counsellors have been trained in online, phone and video counselling and can address most of the same issues as face-to-face counselling including stress, change, interpersonal conflict, parenting, care giving, grief and loss, and balancing work and family.

Why do People Choose Online Counselling?

  • Accessible and convenient
  • Schedule your day with more flexibility
  • Reply when you are ready
  • Eliminate associated costs of transportation, parking, missing work or after school activities and finding childcare
  • Connect even when working “on the road” or on vacation
  • Move your residence and still remain in contact with your counsellor
  • Anonymity provides you the opportunity to disclose more quickly and deeply than in face to face counselling
  • Writing down and phrasing problems, emotions and thoughts is an essential part of the therapeutic process
  • You have the time to express yourself carefully and at your own pace instead of having to speak off the top of your head
  • You can access online counselling from any location you have internet access
  • The user interface is friendly, intuitive, and easy to understand

Is it Safe and Secure?

All email sessions are private and secure through PrivacEmail. This service allows users to communicate between each other with the security of bulletproof 2,048-bit encryption. This ensures the secure transit and storage of personal information. 

Our Video Counselling is compliant with the Privacy Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). In short, it means that your personal information is strongly confidential with us.

How Much Does it Cost?

For Youth aged 14 to 18, service is available and may be subsidized. Youth will be required to phone in for an Intake Interview to ensure that Online Counselling can meet your needs. Please call 1-888-223-3999 for an Intake interview. Online counselling is not presently available for youth 13 years of age or younger.

For Adults over 18 year of age, the cost per hour of the counsellor’s time is $65.00. This is equivalent to one online session. Sessions are pre-paid through PayPal.

Start Online, Phone and Video Counselling Now

For Adults over 18, register for Online Email Counselling. You do not have to book an appointment or do an interview. You will be asked a few, short questions through our pre-screening process to ensure Online Counselling is right for you.

For Phone or Video Counselling, please speak to your counsellor during your initial consultation for further details.

Counselling for 2SLGBTQ+ Individuals (York Rainbow Support)

FSYR is the Lead Agency and proud host of the York Rainbow Support network and identifies as a safe, positive space for delivering services for Lesbian, Gay, Bisexual, Transgender, Two Spirit, Queer and Questioning individuals. The York Rainbow Support network is aimed at reducing barriers and building capacity to serve the LGBTTQ Community.

All our staff are required to attend LGBTTQ sensitivity and awareness training. In addition, FSYR has professional counsellors who are members of the 2SLGBTQ+ community. All our counsellors are experienced in 2SLGBTQ+ related issues such as:

  • Coming out
  • Sexual orientation & gender identity issues
  • Life transitions
  • Relationship issues
  • Marriage transitions
  • Couple conflict
  • Discrimination
  • Aging
  • Parenting

FSYR also offers 2SLGBTQ+ Group Programs. 

York Rainbow Support Line: 1-888-York-LGBT (1-888-967-5542)

Single Session Consultation/Therapy

Single Session Consultation allows you to be seen sooner as generally there is no waitlist for this service. It can help you to find answers to some of your more immediate concerns, direct you to the appropriate resources and for some a Single Session can address your counselling needs. 

Single Session Consultation takes 1 to 1½ hours in total, and you will be asked to complete a questionnaire online, or when you arrive and again after completing your session.

Individual Counselling for Adults

Individual counselling for adults can assist you in coping with the ups and downs of everyday life, and with the stresses that can cause anxiety, depression and conflict. Counselling can help you to heal from the negative things that have happened such as, losses, separation, divorce, family conflict, violence or abuse.

Counselling for Teens/Youths

Some people get a little “weirded “out when they hear the word “counselling.” That’s okay. Basically, counselling is about talking to someone who knows a lot about many different issues that teens and youth face. 

We think of counselling as a conversation with someone who you can trust, who won’t judge you, and who wants to help. Often youth come for counselling because they are having problems with their parents or other family members. Sometimes they come because something “bad” has happened to them or they feel sad, lonely, anxious or confused. 

Counselling can help with a variety of problems like bullying, not getting along with others or just feeling different. Asking for help is a healthy thing to do and often takes strength and courage.

Counselling for Children & Family

Nothing can be more heartbreaking for parents than seeing their children struggle with the challenges of growing up and adapting to things like new schools, new communities, separation, divorce or getting along with others. Stress can affect children in different ways and can cause behavioural problems and/or symptoms like anxiety, and depression. 

Counselling can help parents and children in:

  • Gaining relief
  • Feeling calmer
  • Reducing stress
  • Strengthening parent child relationships

Many of our parents and families have found our Group Programs very helpful in better understanding and managing their children’s behaviours.

Couple Counselling

Counselling can help couples who are experiencing relationship difficulties such as poor communication, lack of intimacy, affairs, extended family pressures, or contemplating separation/divorce, to name a few. 

Relationships can be a challenge at the best of times but can become more difficult when a couple’s stresses increase. Our couple counselling is aimed at improving:

  • Relationships
  • Reducing emotional distress
  • Reducing tensions and conflict
  • Enhancing personal well-being
Group Counselling Services

Helps with developing skills such as parenting, managing conflict and anger, and improving communication, confidence and self-esteem. Topics include:

  • Triple P, Parenting  
  • Parenting for children/youth needing Emotional Regulation or Interpersonal skills support 
  • Anger Management/Positive Living programs
  • Self-Esteem/Mindfulness Groups
  • Cultural Outreach and Language Specific Groups
    • Farsi Groups- Women’s Support, Parenting and Mindfulness
    • SAOP (South Asian Outreach Program): Counselling, Support Groups, Yoga, Parenting, Mindfulness, etc. (English, Hindi, Punjabi, Urdu & Tamil)
    • Chinese Parenting Groups/Counselling :Cantonese and Mandarin
    • Spanish  Parenting and Support Groups